From our store to your door.
This Shipping Policy explains how orders placed with Moderia Collection are processed, dispatched and delivered, along with estimated timelines and important delivery information.
A clearer view of the journey.
Delivery times are estimates and can vary depending on destination, courier serviceability, holidays and operational conditions.
Order Processing
Orders are generally prepared, verified and packed before being handed to the shipping partner.
Major Cities
Delivery to major serviceable metro and urban locations may typically fall within this range.
Other Locations
Delivery to other serviceable locations may require additional transit time.
Remote Areas
Remote or limited-serviceability locations may require a longer delivery period.
Your order keeps moving.
After checkout, your order moves through verification, packing, dispatch and final delivery.
Where we ship
We currently aim to deliver orders to serviceable locations across India through available courier and logistics partners.
Serviceability may vary by PIN code, product, courier network, operational conditions and other factors.
Delivery availability for a specific destination may be determined during checkout or fulfilment.
Order processing
Orders are generally processed within 1–2 business days after successful order confirmation, subject to product availability, verification and operational conditions.
Processing time is separate from courier transit time and may be affected by weekends, public holidays, high order volumes or exceptional circumstances.
Estimated delivery time
After dispatch, estimated delivery timelines may generally fall within the following ranges.
These are estimated transit periods and not guaranteed delivery dates. The actual time may differ due to logistics conditions or destination-specific factors.
Shipping fees
Applicable shipping or delivery charges, if any, will normally be displayed during checkout before an order is completed.
Shipping charges may depend on order value, destination, promotional offers, product characteristics or available delivery methods.
Promotional free-shipping offers may be subject to minimum order values, selected products, locations or campaign-specific conditions.
Order tracking
Once relevant tracking information becomes available, you may be able to review the latest available order status through our order tracking facility.
Use your order information to check the latest available order status.
Delivery address accuracy
Customers are responsible for providing complete and accurate delivery information when placing an order.
Incorrect, incomplete or outdated address information may result in delay, failed delivery or return of the shipment.
Delivery attempts
Courier partners may attempt delivery according to their operating procedures and may contact the recipient using the telephone number provided with the order.
If delivery cannot be completed because the recipient is unavailable, the address cannot be located or other delivery issues arise, another attempt may be made where supported by the courier.
Keep the registered phone number reachable after dispatch so the courier can contact you if necessary.
Shipping delays
While we aim to deliver orders within the estimated timeframe, delivery can occasionally take longer due to circumstances beyond normal operating conditions.
- Severe weather or natural events.
- Public holidays or regional closures.
- Courier network disruption.
- Remote-location service limitations.
- Transportation or infrastructure issues.
- High seasonal or promotional order volumes.
- Incorrect or incomplete delivery details.
- Regulatory, security or operational restrictions.
- Events beyond reasonable control.
Damaged or incorrect shipment
If a package arrives visibly damaged or the product received is materially incorrect, incomplete or damaged, contact us within the applicable policy period.
Photographs, packaging images, product labels, videos or other reasonable evidence may be requested to review the issue.
Undelivered or returned shipments
A shipment may be returned to us if delivery cannot be completed after applicable courier attempts or because of address, recipient, serviceability or other delivery issues.
If a prepaid order is returned to origin, the appropriate next step may depend on the circumstances. This may include contacting the customer, considering re-dispatch where available or processing an applicable refund in accordance with our policies.
Additional delivery charges may apply to re-dispatch where permitted and appropriate.
Need help with your delivery?
Keep your order information ready when contacting us so we can identify the relevant purchase more efficiently.
Know the business behind your order.
Business details below are loaded from the central Business Info settings.
Looking for your package?
Use the order tracking page to check the latest available status, or contact support if you need additional assistance.