Changed your mind?
We want your purchase from Moderia Collection to feel right. This policy explains when a product may be returned, the conditions it must meet and how to raise a return request.
Request eligible returns within 7 days of delivery.
Products must satisfy the return conditions described in this policy.
Four steps back to us.
Keep the product, original packaging and order information ready while submitting your request.
Raise Request
Contact us within the applicable return window and provide your order details and reason for return.
Eligibility Check
We review whether the item and reason meet the conditions stated in this policy.
Return Product
Follow the return instructions provided and keep the item securely packed with its original components.
Inspection
Once received, the returned item may be inspected before a replacement or refund is approved.
When can a return be requested?
An eligible product may be submitted for return within 7 days from the date of delivery, subject to the conditions and exclusions stated in this policy.
The request should include sufficient order information to identify the purchase and the reason for requesting the return.
A return request raised after the applicable return window may not be accepted unless required under applicable law.
Conditions for an eligible return
Unless the return relates to a product received damaged, defective or incorrect, the returned product should generally meet the following conditions.
Product should not show signs of use or wear.
Product should not have been washed, cleaned or altered.
Original tags and labels should remain attached where supplied.
Original packaging and accompanying materials should be retained.
Sets should be returned with every component originally supplied.
Item should remain in a condition suitable for inspection and resale.
Common eligible reasons
Subject to product-specific conditions, a return or replacement request may be considered in circumstances including:
- A different product was delivered from the product ordered.
- The item arrived damaged.
- The product has a manufacturing defect.
- A component of a set or package is missing on delivery.
- The size received differs from the size ordered.
- An eligible product otherwise qualifies for return under the conditions shown on the relevant product or policy page.
When a return may not be accepted
A product may be ineligible for return where the item falls outside the return conditions or where an exclusion applies.
Product used, worn, washed, stained or damaged after delivery.
Product altered, stitched, customised or modified after receipt.
Tags, labels, packaging or accessories are missing where required for return.
Return request submitted after the applicable return window.
Product specifically identified as non-returnable or final sale before purchase.
Damage caused by improper handling, storage or use after delivery.
A product-specific return condition displayed on the product page may also apply to that item.
Damaged, defective or wrong product
If the order arrives damaged, defective, incomplete or materially different from the item ordered, please contact us as soon as reasonably possible within the applicable return period.
We may request photographs, videos, packaging images, product labels or other reasonable evidence to review the issue.
How to request a return
Raise your request through the available customer support contact details.
Provide your order reference, contact information and reason for return.
If the request is eligible, follow the return instructions communicated to you.
Return all required components, labels, packaging and accessories.
Inspection after return
Receiving a returned package does not automatically mean that the return has passed inspection.
The returned item may be reviewed to confirm that it corresponds to the original order and satisfies the applicable return conditions.
If the returned product does not meet applicable conditions, the requested resolution may be declined subject to applicable law.
Return shipping
The return method and responsibility for return shipping may depend on the reason for return, serviceability and the instructions provided when the request is approved.
Where the return is accepted because an incorrect, damaged or defective product was supplied, return handling may be arranged or supported as communicated by our customer service team.
For other eligible returns, applicable return shipping or handling conditions may be communicated before the return is completed.
Refunds and replacements
Once an eligible return has successfully completed the required inspection, the appropriate resolution may be processed according to the applicable refund, replacement or cancellation terms.
Need help with a return?
Contact us with your order details and a clear description of the issue. Available business details below are loaded directly from the website's central information settings.
Returns are only one part of the journey.
Return support, backed by a real business.
Have an issue with your order?
Keep your order details ready and contact our support team within the applicable return window.